If you have recently contacted the Superchips customer service department for support we would like to hear from you how we did. Please email your feedback to us at feedback@powerteq.com

Automotive Tech Support
P: 407-585-7000
tech@superchips.com

Ford reflashes there PCM and their Superchips program is gone and their programer is now Vin Locked. If you put a new PCM in, the same would happen, no more program. And with all of those, if you don't have anyway to prove when you bought the 1705, it will be more than $200 to get it working again.

Dealer Sales Support
Refer to powerteq.com

Below are some of the more frequently asked questions we receive:

Will my dealer know that I have installed aftermarket tuning if I return my vehicle to stock first before going to my dealer?
On most vehicles no. Superchips does not leave ghost data or a data footprint. It is highly recommended you return your vehicle to stock prior to going to a dealer for service to avoid any hassles or complications.

Is there a place that I can visit to find out how satisfied your customers are with their Superchips programmers?
Third-part forums can be a valuable tool or you can visit your local MVP Dealer for advice on which Superchips product is right for you. Click here for the location of a dealer near you.

How do i determine if I am purchasing my Superchips product from an authorized dealer?
Many Superchips dealers advertise that they are an authorized dealer. If you are unsure, you can use the dealer search tool on this website to find an authorized dealer near you.

Can I get some feedback on the level of customer satisfaction for a particular dealer before buying from them?
Third party forums can be a valuable tool, but we encourage you to confirm power levels, features, and part numbers from an authorized dealer or on the Superchips website. If you are unhappy with your shopping experience with a particular dealer, please let us know so we can do what we can to make sure you have the best possible experience.

How do I know I am getting the best price on my Superchips product?
Superchips strictly enforces our MVP pricing policy which sets the price on each of our products in the market.

Is there a guarantee that I will be satisfied or that I can get my money back?
Yes. All Superchips products carry a 30-day money back guarantee. The guarantee can be found here.

Why do I have to update my tuner before tuning my vehicle?
We want you to have the most up-to-date firmware and tunes in your tuner prior to tuning the vehicle so you can enjoy the latest and greatest features.

How often can I change the tuning in my vehicle?
As often as you like.

Can I install other modifications on my vehicle?
Superchips tuners are designed for use on primarily stock vehicles. In many cases, however, the addition of a cold air intake, exhaust system or throttle body spacer will improve performance. If you have further questions on adding hard parts and compatibility with a Superchips product, give us a call at 1 (407) 585-7000. We’ll be happy to answer your questions.

Can I still use my tow-haul button?
Yes, you can use the tow-haul button as normal as it does not affect Superchips tuning while driving under heavy load.

Why don’t you offer to tune for vehicles older than 1999 anymore?
We no longer offer to tune for the older vehicles due to the fact their computers are not as capable or stable as newer vehicles. If you have one of these vehicles, there are many sources that still sell the previous generation Superchips products that do support older model vehicles.

Does installing a Superchips tuner void my factory warranty?
Superchips stands behind each and every product. While each dealership can handle warranties in a different fashion, Superchips programs are not designed to take any parameters outside of guidelines or limitations particular OEMs may have. Recently, many dealerships have included paperwork at the time of purchase of a vehicle, to ask the buyer to confirm they will not install aftermarket parts. By the letter of the law (Magunusson Moss Warranty Act), a dealership must prove in a court of law that an aftermarket product has decisively caused the damage to the vehicle under warranty. As a precaution, always remove the tuning before going to a dealer for service. In the event returning to stock before taking to the dealer still creates a warranty issue, the team at Superchips does become involved to remedy the situation. For information regarding denial of warranty coverage, review the Magnuson-Moss warranty act.

Where can I learn more about specifics for my vehicle?
Details about what a Superchips tuner will do for your vehicle can be found on this website. Use the year, make, model search found throughout this site as a starting point to get personalized results.

I live in Canada, can I use the programmer all year long or should I remove the tuning in the winter time and return to stock?
You can use the tuning all year round. Temperature does not affect the performance.

Where can I download the Update Software?
The Update Software can be downloaded by visiting the Software Updates download page.

Superchips Custom Tuned Files and/or Advanced User-Selected Features Disclaimer

Please take a minute to review the cautions, warnings, terms and conditions.

Read these Terms and Conditions for the Sale of Goods and Services carefully. If you do not agree to them, do not order any Products from this site. Please note that you may only purchase Products from this site if you are over 18. Fee-based, downloaded Software is considered a non-tangible irrevocable Product. Since Superchips.com is offering non-tangible irrevocable Software Products, we do not issue refunds once the order has been completed and the Software Product has been downloaded. As a customer, you are responsible for understanding this before purchasing any Software Product at our on-line store. Nevertheless, we realize that exceptional circumstances can arise. Therefore, we do honor refund requests on the following grounds:

• Said Software Product does not support the tuned vehicle registered in the VIN-locked device registry.

• Duplicate purchase of the same product by the same customer.

Failure to read or understand the Software Product details does not constitute grounds for a refund. Exceptions can only be made by calling or emailing our tech support department within 48 hours from purchase.

Caution: Use Product at your own risk. Do not use this Product until you have carefully read the following agreement.

No user may alter or modify this Product or any of the accompanying files.

Superchips Software Custom Tuned Files and/or Advanced User-Selected Features (hereinafter “Product”) including, but not limited to, Tire Pressure Monitoring System, Advanced Transmission Tuning, Custom Engine Tuning, Off-Road & Race-Only Tuning, and/or Cold Air Intake tuning are designed, and intended, only for legal, organized, closed-course, off-street/racing uses involving the motor vehicle in which it is installed (the 'Vehicle'), and not for use on public highways, streets, and other roads. The person or entity buying and/or downloading the Product and/or using the Product [even if different from such buyer] (the 'User') agrees to use the Vehicle only for otherwise legal, organized, closed-course, off-street/racing purposes in controlled environments under the auspices of a recognized sanctioning body or government permit.

Use of the Product in the Vehicle on public highways, streets, and other roads, and in some cases off-road, may violate applicable federal, state, or local clean air, emission, noise, safety, and other environmental laws, or applicable motor vehicle, vehicle registration, traffic, and other laws. The User must review and comply, and is solely responsible for reviewing and complying, with all applicable clean air, emission, noise, safety, and other environmental laws, as well as all applicable motor vehicle, traffic, safety, and other laws, in connection with User's installation and use of the Product with the Vehicle.

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Use of the Product may violate warranties from the manufacturer of the Vehicle or from others. The User must review and comply, and is solely responsible for reviewing and complying, with the terms and conditions of any such warranty.

Use of the Product may make the Vehicle non-compliant with applicable laws, make the Vehicle capable of generating unsafe driving speeds, make the Vehicle capable of exceeding tire speed ratings, make the Vehicle capable of exceeding RPM ratings of the engine, exceed stress limits of the engine, transmission, chassis, body, and other components of the Vehicle, destroy or damage mechanical, electrical, structural, or other components of the Vehicle, may require superior driving skills and techniques to handle the Vehicle, may make the Vehicle unsafe, and may lead to personal injury or property damage. When utilizing the Product, the features are designed to work with Vehicle factory parts combinations only. Utilizing the Product with other Vehicle parts combinations may cause damage to the Vehicle. Incorrect use of the Product may cause damage to the Vehicle.

The Product may contain downloadable “standalone” features. The Product will not program a different vehicle unless all downloadable features are set back to stock. The downloadable features may require the operator to manually return to stock each feature independent of the typical ‘return to stock’ feature found in the power level setting. Product standalone features may include, but not be limited to (1) Tire Size, (2) Transmission Tuning, and (3) Tire Pressure Monitoring System (TPMS). The Product requires each setting to be independently returned back to stock before setting the vehicle power level back to stock. The TPMS off-road function requires separate removal from the tuning software in order for the product to be used in another host vehicle. Failure to remove the TPMS feature will result in the original host vehicle retaining the Superchips tuning and the tuner will stay in a “VIN-locked” status rendering it incompatible with another vehicle.

The User must ensure, and is solely responsible for ensuring, the proper installation of the Product in the Vehicle in a manner compatible with other components of the Vehicle, and in accordance with the written instruction manual of Superchips, in accordance with industry standards and in a good and workmanlike manner, and in accordance with applicable law. The User must ensure, and is solely responsible for ensuring, the proper, legal, and safe use of the Vehicle. Use of the Product in the Vehicle is at the sole risk and discretion of the User. The User acknowledges that motorsports, racing, and other competitions are dangerous and may cause death, other personal injury, or property damage.

Except as expressly provided in the written Limited Warranty from Superchips issued for the Product , and to the greatest extent provided by applicable law, the Product is sold and/or downloaded on an AS IS, WHERE AS, and WITH ALL FAULTS basis, and Superchips disclaims any and all warranties of any kind, whether express or implied, relating to the Product, including without limitation any implied warranty of merchantability, any implied warranty of fitness for a particular purpose, any warranty as to success in races or other competition, or any warranty made by any distributor or other third party. Any such Limited Warranty is conditioned upon the User's compliance with the terms and conditions of this Disclaimer.

To the greatest extent provided by applicable law, the User, for himself/herself/itself and his/her/its heirs, personal representatives, successors, and assigns, hereby releases, discharges, indemnifies, and holds harmless Superchips, Inc. and its agents, employees, officers, managers, members, subsidiaries, parents, successors, and assigns (the 'Superchips Parties') from any and against any and all claims, causes of action, damages, injuries, losses, expenses, attorneys fees, and harm of any kind, whether or not foreseeable, directly or indirectly relating in whole or part to the use or installation of the Product in violation of the terms and conditions of this Disclaimer, any Superchips manual, directions, or instructions, and applicable law, any use of the Vehicle in violation of the terms and conditions of this Disclaimer and applicable law, and any other use of the Vehicle, regardless of the acts or omissions, whether negligently or otherwise occurring, of any Superchips Party. To the greatest extent provided by applicable law, each Superchips Party will not be liable for, and the User waives any right to seek against any Superchips Party, any consequential, indirect, special, statutory, exemplary, punitive, or incidental damages caused by the installation or use of this Product, and the liability of the Superchips Parties in the aggregate will be limited to the standard retail purchase price of this Product. User hereby expressly waives the provisions of California Civil Code Section 1542, to the extent applicable, which provides as follows:

A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.

Installation or other use of the Product constitutes the User's acknowledgement that the User has read and understand the warnings, cautions, terms and conditions in this Disclaimer and that the User agrees and consents to the terms and conditions of this Disclaimer; OTHERWISE DO NOT INSTALL OR USE THE PRODUCT.